IGC offers a range of services tailored to meet the specific needs of our clients. The details of each service, including deliverables, and timelines are outlined on our website or provided upon inquiry.

Upon engagement, our team will work diligently to deliver the agreed-upon services within the specified timeframe. We strive to ensure that all deliverables are of the highest quality and meet the expectations of our clients.

In order to facilitate the fulfillment of our services, clients are expected to provide any necessary information, materials, or access required in a timely manner. Timely feedback and approvals from the client may be required to proceed with the project and meet established deadlines. Failure to do so may result in delays in service delivery.

Effective communication is essential throughout the fulfillment process. Our team will maintain open and transparent communication channels throughout the duration of the project to address any questions, concerns, or updates to ensure client satisfaction.

We understand that revisions may be necessary to ensure that the final deliverables meet the client’s requirements. iGC will work closely with the client to accommodate modifications while striving to minimize disruptions to the project timeline and budget. Any changes will be documented and communicated to the client for approval. 

IGC is committed to client satisfaction. If a client is not satisfied with any aspect of our services or deliverables, we will work diligently to address concerns and make the necessary revisions to meet the client’s expectations.

Upon completion of the services, clients will have the opportunity to review the deliverables and provide feedback. Once the client has accepted the final deliverables, the project will be considered complete.

IGC respects the confidentiality of our client’s information and data. We take the confidentiality of our client’s information seriously. Any sensitive or proprietary information shared with us will be kept strictly confidential and used only for the purposes of fulfilling our services. And will not be disclosed to third parties without explicit consent, except as required by law.

IGC uses a secure Payment Gateway for its online transactions and all payments performed under this Gateway are secured.

Customer Cancellations: Customers may cancel the Services by providing written notice to IGC, detailing the reason for cancellation, and the nature of the concern, which will be subjected to review and approval.

Any obligations or unpaid invoices shall be settled by the Customer upon cancellation of the Services in line with the Agreement terms.

Subscription Cancellations: A written notice for cancellation must be submitted by the Customer to IGC at least 30 days before the expiration of the current subscription term.

Customers are encouraged to provide timely notice as failure to do so may result in automatic renewal of the subscription.

Cancellation Fee: A cancellation fee may apply on a case-by-case basis. Such fees incurred will be discussed with the Customer at the time of cancellation or upon the
determination of approval of such cancellation request.

Effect of Cancellation: Upon cancellation or by the end of a specified renewal period, customers will lose all access to the Services.

The cancellation will not relieve the Customer of their obligations to pay any fees payable to IGC for the period before the effectivity of the cancellation.

Refund Eligibility: Refund requests made by Customer will be assessed under specific conditions, including non-performance or failure to deliver the agreed Services. Depending on the Agreement terms, refunds will only be provided under the agreed-upon terms by both Parties.

Refund Request: Customer must submit a claim in writing addressed to IGC, detailing the reason for cancellation, and the nature of the concern. For further verification, IGC may request supporting documents to assess the claim, if necessary.

Refund Process: IGC will review the claim in accordance with the terms outlined in the Agreement and process the refund to the Customer, if applicable. After the determination that the claim is valid and acceptable, a refund will be issued to the customer in the original form of payment, and in case of any outstanding balance or unpaid invoices, the refund amount will be adjusted accordingly.

All refund requests will be subjected to review and approval and IGC reserves the right to issue refunds at our sole discretion.

Non-refundable Services: Any services already rendered/provided will not be eligible for refunds.

We reserve the right to modify our fulfillment policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.